Shipping Policy
⚔️ FREE SHIPPING on all orders over $99!
⚔️ Orders typically deploy within 48 hours
⚔️ Once shipped, please allow 3–7 days for your gear to arrive

Order Changes & Cancellations
You may change or cancel your order within 30 minutes of submitting it. Please email us ASAP at support@warmule.com if you need to make an adjustment.

Our fulfillment team processes items incredibly fast, which means we may not have time to make address changes after that window closes. Please double and triple check your shipping address at checkout, as we cannot guarantee adjustments once the order is in motion.

Return Policy
At War Mule, we stand on our products!

⚔️ Wrong size, wrong order, changed your mind? No questions asked, FREE returns and exchanges
⚔️ All refunds and exchanges must be made within 30 days of the purchase date
⚔️ Must be unused and returned in the same condition in which you received your item

How to Start a Return or Exchange
Please do not send items back to us without requesting a return first.

1. Email us at support@warmule.com or reach out through our website's Contact Page to initiate the process. (Please note: Meta DMs and comments on social media may be missed, so email is highly recommended.)
2. We will send you a prepaid return shipping label, along with instructions on how and where to send your package.

Lost or Stolen Packages
If you believe your order is missing, please email us at support@warmule.com first! We will bend over backwards trying to help you track it down.

However, please note that War Mule does not take responsibility for lost or stolen packages, or for missing packages that have been marked as "delivered" by the carrier. As soon as the package leaves our facility, it is your responsibility to track its progress and be available to receive it.

Return to Sender
Packages are typically returned to sender due to insufficient or incorrectly entered address information, or if the mail carrier was unable to deliver the package.

If your tracking shows your item has been returned to us:

1. Double-check the address you provided on your order confirmation.
2. Call the shipping carrier directly, as they will have the most up-to-date information.

Once the package is back in our hands, we will restock the items and refund your order minus the original shipping cost. The original order will not be reshipped. If you still want the items, please place a new order using the corrected shipping address.